1. login to https://service.ringcentral.com
Click on overview and "voicemail".

When the window pops up, choose "Custom"

enter a number for you to call, it will then let you record a custom message.
If you need more information on Ring Central and your voip phone, please check here for more information.'
If this does not fix your Issue, please submit a help desk ticket by clicking here and choose "Submit Ticket"
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